Utility Futility II

There has been a leak on a neighbourhood street since last week.

Acquaintance has reported to me that calling WASA from 8:30-9:30 am, on a Monday morning, is also a waste of time.

No one answered:

  • the customer complaints line
  • the Northern office’s main phone-line
  • 800-LEAK

Time is not only money, it is water. In an area that regularly gets an irregular supply of water, that had no water this past weekend (Friday-Saturday), it is painful to think that water is wasting and no one is readily available at WASA to take note of it.

Doh worry Acquaintance, I will call too. A leak anywhere affects everyone.



Mango eventually got through to WASA that same day, after four unsuccessful tries. The fifth time, the music kicked in without a greeting of any kind (identification of institution, your call is valuable blah blah blah). A tired-sounding, but pleasant enough guy said that someone else had already reported the matter. Will be interesting to see how long the repairs will take.

Mosquito and others also joined the WASA calling campaign and by the week of the 21st of December, the leak was not spewing into the air. Think some smarty has used a rock as a temporary stopper…

~ by mangoandmosquitoblog on December 10, 2007.

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